MadridSpecialty Coffee

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Terms of sale

This English text is a courtesy translation. The Spanish version is the legal text and prevails. Spanish version

These terms apply to orders placed in the Madrid Specialty Coffee shop. Read them before you pay.

1. Who sells

The seller is THE COFFEE PROJECT OF 69 SL, single-member limited company (sociedad limitada unipersonal), tax ID (NIF) B19853563, with its registered office (domicilio social) at Avenida Virgen del Carmen, 2, 3.º A, 03188 Torrevieja (La Mata), Alicante, España. It is registered in the Alicante Commercial Registry (Registro Mercantil de Alicante), sheet (hoja) A-192887. It trades under the trade name Madrid Specialty Coffee.

You can contact us by WhatsApp or phone on +34 665 74 74 63 or with the contact form.

2. Products and information

  • We sell specialty coffee in 250 g bags, whole bean or ground.
  • The food information for each coffee (sales name, ingredients, allergens, quantity, origin and food business operator) is on its product page, before you add it to the cart.
  • The best-before date and the lot are on the pack you receive.
  • The photographs are for illustration only. The actual pack may vary.

3. Prices

  • All prices are in euros and include VAT (IVA).
  • Shipping costs are shown in the cart and before you pay. The total amount appears before you confirm the payment.

4. How to place an order

  1. Add the coffees to the cart and choose the grind for each one.
  2. Review the cart. You can change quantities or remove products.
  3. Enter your postcode and accept these terms.
  4. Press “Pay by card”. You go to Stripe's secure payment page. There you review the summary, your details and your delivery address. If something is wrong, you can go back and correct it.
  5. When you press the payment button on Stripe's page, you place an order with an obligation to pay.
  6. You receive an email with the confirmation of your order. The contract is formalised when we receive your payment and send you that confirmation.

You can also place your order on WhatsApp. In that case we confirm in writing the total price, the shipping and the payment method before charging you.

The contract is concluded in Spanish.

If a product is not available after your payment, we will tell you and refund the amount.

5. Payment methods

  • We accept card payment through Stripe, a secure payment provider.
  • Your card details are handled by Stripe. They do not pass through our servers and we do not store them.

6. Shipping and delivery

Summary: we ship to mainland Spain, we prepare the order within 24 to 48 working hours and shipping is free from €35. All the details are in Shipping and delivery.

7. Right of withdrawal

If you buy as a consumer, you have 14 calendar days (días naturales) from receiving the order to withdraw (right of withdrawal, derecho de desistimiento), without giving reasons. You can do so with the withdrawal form. The conditions, the model form and the exceptions are in Returns and withdrawal.

8. Damaged or non-conforming product

If your order arrives damaged, incomplete or is not what you ordered, write to us as soon as possible with photos of the product and the packaging. We offer you a replacement, a repair or a refund, as required by law.

9. Legal guarantee

The products are covered by the legal guarantee of conformity (garantía legal de conformidad) set out in consumer law (Royal Legislative Decree 1/2007, Real Decreto Legislativo). For a food product, this means that it must match what we describe and arrive in good condition and within its best-before date.

10. Invoice

We issue an invoice to anyone who asks for one. Send us your tax details by WhatsApp or through the contact form.

11. Customer service and complaints

For any question or complaint, see Customer service and complaints.

12. Data protection

We process your data as explained in the privacy policy.

13. Changes to these terms

We may change these terms. Your order is governed by the terms in force at the time you place it.

14. Applicable law

These terms are governed by Spanish law. If you are a consumer, you can go to the courts (juzgados y tribunales) of your place of domicile.