Customer service and complaints

This English text is a courtesy translation. The Spanish version is the legal text and prevails. Spanish version

How to contact us

• WhatsApp and phone: +34 665 74 74 63
• Contact form
• By post: THE COFFEE PROJECT OF 69 SL, Avenida Virgen del Carmen, 2, 3.º A, 03188 Torrevieja (La Mata), Alicante, España

Who deals with you

Madrid Specialty Coffee is a brand of THE COFFEE PROJECT OF 69 SL, tax ID (NIF) B19853563, single-member limited company (sociedad limitada unipersonal), registered in the Alicante Commercial Registry (Registro Mercantil de Alicante), sheet (hoja) A-192887.

If you have a problem with your order

1. Tell us what happened and what your order number is.
2. If the product arrives damaged or wrong, attach photos of the product and the packaging.
3. We reply as soon as possible and propose a solution: replacement, refund or another, as required by law.

Complaints and claims

• You can submit your complaint (queja o reclamación) through any of the channels above. We deal with it and reply in writing if you ask us to.
• If you do not agree with our reply, you can go to the Municipal Consumer Information Office (Oficina Municipal de Información al Consumidor, OMIC) in your town or to the consumer services of your autonomous community (comunidad autónoma).
• You can also turn to the alternative consumer dispute resolution bodies (entidades de resolución alternativa de litigios en materia de consumo) on the list of the consumer authority, or go to the courts of your place of domicile.

Withdrawal

If you want to return an order within 14 days, use the withdrawal form and see returns and withdrawal.

Data protection

We use your data to deal with your enquiry, as explained in the privacy policy.